1. Introduction

tradereputation.com (“we,” “our,” or “us”) is operated by Five Star Trades. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using tradereputation.com, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, company name, and phone number when you sign up or contact us.
Payment Information: Billing details processed securely through Stripe. We do not store full card numbers on our servers.
Usage Data: Pages visited, features used, time spent on the platform, browser type, IP address, and device information.
Communications: Any messages or inquiries you send to us via email or the contact form.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send related information
Send you service-related communications, including account confirmations, technical notices, and support messages
Send promotional communications (you can opt out at any time)
Analyze usage trends to improve our platform
Detect and prevent fraudulent transactions and other illegal activities
Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers hosted in the United States. We use industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits to protect your information.

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time (see Section 7).

5. Third-Party Services

We use the following third-party services to operate our platform:

Stripe:Payment processing. Stripe's privacy policy governs how they handle your payment data. Visit stripe.com/privacy.
Google Analytics: We may use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.
Vercel: Our platform is hosted on Vercel, which may collect server logs and performance data.

6. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal data. Note that some data may be retained as required by law.
Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please email us at alex@tradereputation.com. We will respond within 30 days.

8. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: alex@tradereputation.com

Website: tradereputation.com